CANCELLATION FAQS
When will EFA Expo & Conference take place?
For Attendees:
Can I credit my 2020 registration to EFA Expo & Conference 2021?
How can I request a refund or credit for my EFA Expo & Conference 2020 registration?
1) To credit your registration fee to EFA Expo & Conference 2021, please contactTasha.Beckford@EmeraldX.com. The deadline for credit requests is June 1, 2020.
2) To request a full refund, please contact Registration Customer Service on or before June 1, 2020:
- By email:EFA@Experient-Inc.com
- By phone: 800-465-5514 toll-free (International registrants, contact +1-847-996-5814) between the hours of 9:00 AM – 6:00 PM Eastern Standard Time
PLEASE NOTE: Registration Customer Service cannot process any booth refunds. Please contact your account representative or view the Exhibitor FAQs for details.
Is there a deadline for registration credit and refund requests?
Yes. June 1, 2020, is the deadline to request a full refund, or to credit your registration to EFA Expo & Conference 2021. Requests received after this date will not be eligible for refund or credit.
How can I cancel my hotel reservations?
If you booked hotel accommodations in the EFA Expo & Conference hotel block via our official housing vendor, onPeak, your reservation will be automatically canceled. If you booked a hotel reservation outside the onPeak system and the EFA Expo & Conference block, you must cancel/transfer your hotel reservation on your own.
How can I cancel my flight?
For Exhibitors:
I already shipped my booth freight to EFA Expo & Conference for the April show. What now?
Will my 2020 sponsorships roll over to 2021?
How will the rebooking process for EFA Expo & Conference 2021 change?
- All 2020 exhibiting companies will receive an email with a link to book for EFA 2021, which will include appointment date and time
- Exhibitors will need to make sure a company representative is able to discuss booth placement opportunities during their scheduled date and time over the phone and also be able to secure a $250 deposit with a credit card or ACH payment
- Your account executive will discuss 2021 booth location options, as well as how to apply payments made for 2020 in 2021
- Once a contract is signed, all 2020 payments will be credited towards your 2021 booth
- If you decide to not exhibit in 2021 after the contract is signed, a $250 deposit will be retained, and the remainder will be refunded
- If a company does not want to contract for 2021, a full refund of your 2020 EFA payment will be issued
- Refunds will be issued, however based on the number of exhibiting companies please be aware this is not a quick process, but it will absolutely happen and we ask for your patience
Do I need to cancel my orders with the official show vendors, and will I get a refund?
How can I cancel my hotel reservations?
I paid for staff overallotment badges. Can I receive a refund?
To request a full refund for overallotment badges, please contact Registration Customer Service on or before June 1, 2020:
- By email: EFA@Experient-Inc.com
- By phone: 800-465-5514 toll-free (International registrants, contact +1-847-996-5814) between the hours of 9:00 AM – 6:00 PM Eastern Standard Time
I booked a scanner through Experient. How do I get a refund?
For Speakers:
How can I cancel my flight?
How can I cancel my hotel reservations?
I already paid for my discounted speaker badge. Can I receive a refund?
To request a full refund for your speaker badge, please contact Registration Customer Service on or before June 1, 2020:
- By email: EFA@Experient-Inc.com
- By phone: 800-465-5514 toll-free (International registrants, contact +1-847-996-5814) between the hours of 9:00 AM – 6:00 PM Eastern Standard Time
Register now to connect with the industry leaders of senior living design.
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