Frequently asked questions (FAQ)
Attendee
When/where is the 2023 Environments for Aging Conference + Expo?
The 2023 Environments for Aging Conference + Expo will be held April 15-18 in Charlotte, North Carolina, at the Charlotte Convention Center.
How do I register to attend and what is the cost?
Click here to register for the 2023 Environments for Aging Conference + Expo. Pricing information can be viewed here.
If I am having issues registering for the event, who do I contact?
Click here to contact EFA Registration Customer Service (Monday – Friday, 9am-5pm EDT), and one of our friendly team members will be happy to help!
Call Domestic/International: 864.342.6373
Send us an email >>
How can I get Continuing Education credits?
The Environments for Aging Conference plans its educational content to comply with the accreditation requirements accepted by most major credentialing organizations. Because continuing education requirements differ among state and national agencies, attendees should contact their credentialing agencies for specific acceptance requirements. Attendees receive CE credits for participating in the following educational opportunities: facility tours, pre-conference workshops, keynotes, and educational breakout sessions.
To receive Continuing Education Credits following criteria must be met:
- Conference registration fees must be paid in full.
- Attendees must attend session in full (i.e. no leaving before the session is over).
- Attendee’s badge must be scanned by the room monitor at the start of every session. It is the attendee’s responsibility to ensure their badge is scanned. If there is no badge scanner available, a sign-in sheet will be provided.
All CE provider forms must be completed and legible in order to receive your certificates. Conference attendees who do not fulfill these requirements will not receive a certificate of attendance. There are no exceptions to this policy. Thank you for adhering to these guidelines.
Where do I pick up my badge?
Registration hours for EFA 2023:
| Saturday, April 15 | 12:00 p.m. – 5:00 p.m. |
| Sunday, April 16 | 8:00 a.m. – 6:30 p.m. |
| Monday, April 17 | 7:30 a.m. – 4:30 p.m. |
| Tuesday, April 18 | 8:00 a.m. – 1:00 p.m. |
How do I get the EFA app?
The EFA mobile app is not yet live. It will be launched approximately 1-2 months prior to the show. Stay tuned!
Is there a shuttle service to/from EFA hotels?
Shuttle service is not provided for this event.
Do I need to sign up for each conference session I want to attend?
Within the registration portal once it is active, you are not required to choose your sessions in advance unless there is a cost listed next to it. All $0 sessions are open to everyone until each room reaches capacity. For any paid sessions you wish to attend, you must click the “add” button to add it to your checkout total. You may return to your registration at any time before the show to update your schedule or add paid sessions.
My spouse/partner would like to attend the conference with me, is this allowed?
All attendees at Environment for Aging (EFA) must have a badge. Personal guest badges are available for purchase in registration. Guest passes include access to keynotes, networking events, and the exhibit hall during exhibit hall hours. Guests are prohibited from attending education sessions, tours, workshops, roundtable discussions, and pre-conference offerings.
I can no longer attend EFA. What do I do?
An organization may substitute one person for another without penalty. To substitute, email or call customer service at 864-342-6373 between the hours of 9:00 AM – 6:00 PM Eastern Standard Time.
Cancellation requests should be emailed here by March 15, 2023. Subject to a $50 cancel fee. No refunds available for persons who register after March 15, 2023. All refunds issued after the last day of the show.
Are there any special hotel discounts related to the event?
Yes! Please book your stay through EFA’s official housing provider, EventSphere, for the best rates and availability.
Click here to book your hotel room or manage an existing reservation.
What are the expo hours?
Subject to change as we get closer to the show
| Sunday, April 16 | 5:30 p.m. – 7:30 p.m. | Welcome Reception in the Expo Hall |
| Monday, April 17 | 11:30 a.m. – 2:30 p.m. | Lunch served from 12:00 p.m. – 1:30 p.m. |
| Tuesday, April 18 | 9:30 a.m. – 11:00 a.m. | Breakfast served from 9:45 a.m. – 10:30 a.m. |
What is the layout of the exhibit hall?
The 2023 floor plan can be viewed here.
Is there Wi-Fi?
These details will be announced closer to the show.
What’s the dress code?
The dress code for the Environments for Aging Conference + Expo is business casual. As some rooms can be cold, please be sure to bring a sweater or something warm.
How can I subscribe to Environments for Aging Magazine?
Sign up here to receive Environments for Aging Magazine.
How can I access speaker handouts from sessions at EFA 2023?
If provided by the speaker, handouts from educational sessions at EFA may be found in the mobile app within each individual session. The mobile app will launch 1-2 month priors to the show. Stay tuned!
Exhibitor
Where do I pick up my badge?
Badges will not be mailed in advance. You will pick up your badge upon arrival at Onsite Registration. We will announce more details as we get closer to the show.
Registration hours for EFA 2023:
| Saturday, April 15 | 12:00 p.m. – 5:00 p.m. |
| Sunday, April 16 | 8:00 a.m. – 6:30 p.m. |
| Monday, April 17 | 7:30 a.m. – 4:30 p.m. |
| Tuesday, April 18 | 8:00 a.m. – 1:00 p.m. |
If I am having issues registering for the event, who do I contact?
Click here to contact EFA Registration Customer Service (Monday – Friday, 9am-5pm EDT), and one of our friendly team members will be happy to help!
Call Domestic/International: 864.342.6373
Send us an email >>
What does the floor plan look like?
The 2023 floor plan can be viewed here.
What are the expo hours?
Subject to change as we get closer to the show
| Sunday, April 16 | 5:30 p.m. – 7:30 p.m. | Welcome Reception in the Expo Hall |
| Monday, April 17 | 11:30 a.m. – 2:30 p.m. | Lunch served from 12:00 p.m. – 1:30 p.m. |
| Tuesday, April 18 | 9:30 a.m. – 11:00 a.m. | Breakfast served from 9:45 a.m. – 10:30 a.m. |
How do I get exhibitor badges?
Click here to register your booth staff for the 2023 Environments for Aging Conference + Expo
Does the venue have Wi-Fi?
These details will be announced closer to the show.
Are there any special hotel discounts related to the event?
Click here to book your hotel room or manage an existing reservation.
How can I subscribe to Environments for Aging Magazine?
Sign up here to receive Environments for Aging Magazine
What insurance is required?
Complete details on the required insurance are in the Forms section of your exhibitor dashboard. You will need to upload proof of insurance to the dashboard – sample Certificate of Insurance is here.
How do I order electrical and internet service for my booth?
What options are available for badge scanners and lead retrieval?
Maritz Global Events offers several options for lead retrieval units. See complete details and order form here.
How can I order catering for my booth?
Catering is exclusively handled through the Charlotte Convention Center. Please see complete details here. You may not bring in other outside food to serve at the booth.
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