April 12-14, 2027
Charlotte, N.C.

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Craig Wagoner

Craig Wagoner

Chief Operating OfficerNational Lutheran Communities & Services

Craig A. Wagoner is an experienced executive leader with a strong background in managing operations and leadership teams in both for-profit and not-for-profit sectors. His expertise includes program development, financial management, facility design and construction, and integrating company values, particularly in senior living and healthcare communities. Wagoner holds a Master of Divinity from Wesley Theological Seminary, a Bachelor of Arts in Religion and Philosophy from Davis and Elkins College, and an Associate of Arts in Biology/Pre-Medicine from Potomac State College. He has held various licenses including nursing home administrator and social worker. He has served in numerous board and advisory positions, including YMCA Board President and gubernatorial appointments, and has been active as a mediator, facilitator, and ordained minister. His broad community engagement complements his professional leadership.

Wed Mar 181:45 PM – 2:45 PMWest 104 AB

E23 – AAHID Session: Reimagining Home: Transforming Senior Living Communities for the Next Generation

As Baby Boomers and Gen X approach retirement, senior living communities must evolve to meet new expectations for comfort, independence, and modern de…As Baby Boomers and Gen X approach retirement, senior living communities must evolve to meet new expectations for comfort, independence, and modern design. This session explores how one outdated senior living community underwent a bold transformation…As Baby Boomers and Gen X approach retirement, senior living communities must evolve to meet new expectations for comfort, independence, and modern design. This session explores how one outdated senior living community underwent a bold transformation-inside and out-to create a welcoming, wellness-focused environment that resonates with the next wave of residents. Panelists include an ASID, CHID certified healthcare interior designer, an executive…As Baby Boomers and Gen X approach retirement, senior living communities must evolve to meet new expectations for comfort, independence, and modern design. This session explores how one outdated senior living community underwent a bold transformation-inside and out-to create a welcoming, wellness-focused environment that resonates with the next wave of residents. Panelists include an ASID, CHID certified healthcare interior designer, an executive director, and a resident who experienced the renovation firsthand. Together, they'll share real-world insights from a case study project, including strategies for integrating biophilic design, lighting to support aging eyes, fall risk mitigation, and customizable interiors. Special focus will be placed on fostering resident dignity and choice through inclusive, cost-conscious design. Participants will leave with practical strategies for updating aging communities, increasing appeal, and successfully introducing new design concepts to existing residents.Show MoreClick the title to see all detailsShow More

Educational SessionSession TypePlanning & Design PathwaysSession Track
CEU Credits:1.00
Adair Pagnotta
Brian Kuhns
Susan Dailey
Craig Wagoner
Adair Pagnotta
Adair PagnottaSenior Associate, Director of Senior Living Interiors, Noelker and Hull Architects
Brian Kuhns
Brian KuhnsSenior Associate & Senior Project Architect, Noelker and Hull Associates, Inc.
Susan Dailey
Susan DaileyResident and Vice Chair, Board of Trustees, National Lutheran Communities & Services
Craig Wagoner
Craig WagonerChief Operating Officer, National Lutheran Communities & Services
Adair Pagnotta
Adair PagnottaSenior Associate, Director of Senior Living Interiors, Noelker and Hull Architects
Brian Kuhns
Brian KuhnsSenior Associate & Senior Project Architect, Noelker and Hull Associates, Inc.
Susan Dailey
Susan DaileyResident and Vice Chair, Board of Trustees, National Lutheran Communities & Services
Craig Wagoner
Craig WagonerChief Operating Officer, National Lutheran Communities & Services
Allow Registration:No
Capacity Unlimited:No
CEU:AIA – 1 HSW LU, EDAC, IDCEC – 1 HSW LU
Session Handouts:Handout Link
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