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Rebecca Jourdan
Client Experience Design ManagerDirect Supply - ApturaRebecca Jourdan, NCIDQ, LEED AP, is a Client Experience Design Manager with Aptura and a senior living design strategist with 25 years of experience. She specializes in helping owners and operators align resident experience, operations, and design to create successful communities that support wellness, engagement, and long-term value. Rebecca's work spans programming, visioning, interior design, FF&E, and evaluation for senior living communities nationwide. She is a frequent presenter, thought leader, and advocate for evidence-based design solutions that improve resident outcomes and operational performance.
E23 – When Dining No Longer Fits: A Framework for Repositioning Senior Living Dining Venues
Senior living communities continue to expand dining choice through pubs, bistros, marketplaces, coffee venues, and specialty dining concepts. Yet many…Senior living communities continue to expand dining choice through pubs, bistros, marketplaces, coffee venues, and specialty dining concepts. Yet many communities find that years after opening, some venues are underutilized, operating differently tha…Senior living communities continue to expand dining choice through pubs, bistros, marketplaces, coffee venues, and specialty dining concepts. Yet many communities find that years after opening, some venues are underutilized, operating differently than intended, or no longer aligned with resident expectations. This session presents a practical framework for evaluating and repositioning underperforming dining venues. Drawing on real-world experien…Senior living communities continue to expand dining choice through pubs, bistros, marketplaces, coffee venues, and specialty dining concepts. Yet many communities find that years after opening, some venues are underutilized, operating differently than intended, or no longer aligned with resident expectations. This session presents a practical framework for evaluating and repositioning underperforming dining venues. Drawing on real-world experiences from senior living communities, presenters representing corporate operations, foodservice design, and senior living design strategy will explore why venues become underutilized and how changing resident preferences, operational realities, and design decisions contribute to long-term success or failure. Attendees will learn how to distinguish operational challenges from design-related issues, assess venue performance, and identify opportunities for improvement ranging from low-cost operational adjustments to larger repositioning efforts. Case examples will demonstrate how communities have adapted dining environments to better support resident engagement, operational efficiency, and evolving hospitality expectations. Participants will leave with a repeatable assessment framework they can apply to optimize dining venue utilization, improve resident satisfaction, and maximize the value of dining investments.Show MoreClick the title to see all detailsShow More
Rebecca JourdanClient Experience Design Manager, Direct Supply - Aptura
Matthew GarnettRegional Director, Food and Beverage, LCS Community Operations
Matthew ElliottSenior Designer - Food Service, Direct Supply - Aptura
Rebecca JourdanClient Experience Design Manager, Direct Supply - Aptura
Matthew GarnettRegional Director, Food and Beverage, LCS Community Operations
Matthew ElliottSenior Designer - Food Service, Direct Supply - Aptura
Allow Registration:No
Capacity Unlimited:No